Last updated: 29 September 2026
Squadd ("we", "us", "our") operates the Squadd mobile application. This policy explains how we collect, use, and protect your personal data.
We use your data solely to provide the Squadd service: managing team rosters, fixtures, training, availability, communication, match statistics, payment tracking, calendar feeds, and fixture schedules.
We do not sell your data. We never use your account, team, or children's data for advertising or marketing. (Our public marketing website, squadd.co.uk, separately uses cookie-based analytics and ad measurement to run our social-media campaigns — this is disclosed in §8 and never touches the app or any team's data.)
Squadd handles data about children (player names, dates of birth, photos, match statistics). This data is:
Explicit parental consent. When a parent or guardian registers their child via the "Add my child" flow, they must confirm — with an explicit tick-box — that they are the parent or legal guardian of the child and that they consent to the child's data being processed for team management. We store the timestamp of that consent as an auditable record.
When a coach invites a parent to link to their child, the parent's acceptance of the invite acts as the consent confirmation for that linking.
Parents/guardians can withdraw consent and have their child's record deleted at any time by asking the coach to delete the player (in the app: Squad, tap the child's name, then Delete player permanently), or by emailing hello@squadd.co.uk.
Deleting a player removes their record straight away: their name, date of birth, medical and emergency details, links to their parents, availability answers, attendance, match stats and awards, and payment records. Their photo, Time Capsule voice notes and the share images made for them are removed from storage within the hour. Match results stay, without the child's name on them. Things people wrote that mention the child by name, such as chat messages, feed posts and match reports, stay as they were written; email us and we'll remove them.
A coach can also remove a player from the squad without deleting them, for example when they leave the club. That hides them from the team but keeps their record and stats, so it doesn't delete their data.
Users must be at least 16 years old to create a Squadd account, or have parental consent. The app is designed for use by coaches, team administrators and parents/guardians — children appear in the app as players (managed by their parent/guardian or coach), not as account holders.
These are the companies that handle personal data for Squadd, what each one does for us and what it receives.
| Service | Purpose | Data shared |
|---|---|---|
| Supabase | Stores the app's data and files, and runs sign-in and our server code (hosted in the EU) | All app data |
| Expo | Push notifications and app updates | Your device's push token and the text of each notification, which Expo passes to Apple or Google to deliver. When the app checks for an update: a random install ID, your device type and the app version. |
| Apple and Google | Sign in with Apple or Google, if you choose it, and Squadd Pro purchases through the App Store or Google Play | To sign you in, they confirm who you are and give us your name and email address (Apple can give us a private relay address instead of your real one). They take the payment for Squadd Pro, so we never see your card details. |
| Sentry | Crash and error reports, so we can find and fix problems (stored in the EU) | Your Squadd user ID (a random code, not your name or email), device details such as the model, operating system and app version, and technical details of what went wrong |
| RevenueCat | Manages Squadd Pro subscriptions bought in the app | Your Squadd user ID (a random code, not your name or email) and basic device details, including a device ID on iPhone. If you subscribe, your App Store or Google Play purchases and renewals. |
| Stripe | Takes the payment for a season pass bought on our website, for coaches with more than one team | What you enter to pay: your name, email address and card details, which go straight to Stripe (we never see your card). With them, your Squadd user ID and the teams the pass is for. Stripe sends your receipt. |
| Resend | Sends our emails, such as password resets and a note before your team's free trial ends | Your email address and the email itself, which can include your first name and your team's name |
| Anthropic | AI features for coaches: reading a fixture list or festival schedule you photograph or paste in, and Coach's Read, The Dossier and the half-time read | The photo or text you give it, and team names. For the match features: scores, match events and minutes played, with player names only for senior (adult) teams, never for youth teams. |
| Open-Meteo | Weather forecasts for matches | The venue's map coordinates, worked out from its postcode |
| postcodes.io | Looking up UK postcodes for venues and forecasts | The venue's postcode |
| Hostinger | Hosts our website, squadd.co.uk, and our email inbox | What your browser sends when you visit the website, such as your IP address, and any email you send us |
| Google Fonts | Supplies the typefaces on our website | Your IP address and browser details when a page loads |
Your phone contacts some of these services directly, so, like any website, they also see its IP address. Some of these companies are based in the United States, so the data they receive may be processed there. Our website's analytics and advertising cookies are covered in section 8.
You have the right to:
Account deletion is immediate and irreversible.
If you're unhappy with how we've handled your personal data, or with our answer to a request, please tell us. You don't need to use legal terms. Email privacy@squadd.co.uk.
We'll acknowledge your complaint within 30 days of getting it, look into it, keep you updated, and tell you the outcome without undue delay. If you're complaining for someone else, such as your child, we may need to check you're allowed to act for them.
You can also complain to a data protection regulator at any time. It's usually quickest to give us the chance to put things right first. Keep a copy of your complaint to us, as the regulator will normally ask for it.
The Squadd app (iOS, Android, and the in-app web view) stores only an authentication session token and a theme preference. The app itself uses no advertising cookies and does not load third-party analytics.
The Squadd marketing website (squadd.co.uk) uses anonymised visitor analytics to understand which content is useful and improve the site. We currently use:
These load only after you accept them via the cookie banner shown on your first visit — if you decline, nothing is loaded. To change your choice later, clear this site's data in your browser and reload. Only the Meta Pixel sets an advertising cookie (and only on our ad landing pages); you can block any of them via standard browser tools (Brave Shields, Safari Intelligent Tracking Prevention, Firefox Strict mode, uBlock Origin, etc.).
Link click counts. When you follow one of our short tracking links (e.g. squadd.co.uk/go/… from a social-media bio), we record an anonymous tally of the tap — the link code, the time, and standard request information (browser type, referring page) — before sending you on to the destination. This sets no cookie, stores no IP address and identifies no individual; it simply tells us how many people clicked. As it is first-party and non-identifying, it does not require the cookie consent above.
We may update this policy from time to time. Significant changes will be communicated via an in-app announcement.
For data requests, questions, or concerns:
Email: privacy@squadd.co.uk
Squadd is operated from Wales, United Kingdom.