Last updated: 19 September 2026
Need a hand with Squadd? Most answers are below. If you can't find what you need, email us and we'll get back to you within one working day.
Email: hello@squadd.co.uk
Include your team name and the device you're using (iPhone / Android) so we can help you faster. If you're reporting a crash or unexpected behaviour, screenshots are welcome.
How do I create a team?
Sign up with your email, tap Create team, enter your team's name, age group and format (3v3, 5v5, 6v6, 7v7, 9v9 or 11v11), then invite parents and players by sharing the join link.
Is there a free trial?
Yes. Every new team gets a free 4-week trial of the full app, with every Pro feature unlocked and no card required. When it ends you can subscribe to keep Pro, or carry on with Squadd's free features (fixtures, availability, squad, training, newsfeed and your team's stats) for as long as you like.
How do parents and players join?
From the Squad tab, tap Invite and share the link or code. Parents install Squadd, paste the code, and they're in. No account approvals needed.
What does Pro include?
Pro adds the lineup builder and fair-play rotation, live match recording, full season stats (leaderboards and the form chart), team chat and chat groups, Coach’s Read and the half-time read, The Dossier (notes from every previous meeting), shot tracking, player stickers and milestone cards, and end-of-season Squadd Wrapped. Fixtures, match days, availability, squad management, training, match reports and Player of the Match, the parents’ vote, the photo gallery, subs and payment tracking and the newsfeed are free for every team, forever. The plans list both side by side.
How much does it cost?
Pro is £4.99 / month or £39.99 / year (£3.33 per month, saves 33%) per team. Running a whole club? Club plans put every team on Pro under one simple arrangement, set up directly with us, and it always works out better than paying team by team. Email hello@squadd.co.uk and we'll sort it around your club.
How do I cancel?
Subscriptions purchased inside the app are managed by Apple or Google, not Squadd. On iPhone: Settings > Apple ID > Subscriptions. On Android: Google Play Store > Subscriptions. Cancelling before renewal keeps Pro active until the end of your current billing period.
I paid but Pro hasn't unlocked.
Pro belongs to the team you bought it for, so first check that team is the one selected. Then open Settings, tap the card at the top that says Upgrade to Squadd Pro (or Free trial while a trial is running), and tap Restore previous purchases below the plans. Do this on a phone signed in to the Apple ID or Google account you paid with. If Pro still doesn't unlock, email us the Apple or Google receipt and we'll fix it manually.
Only coaches and team admins see that card, because the team's staff buy and manage Pro. Parents and players never pay, so if you're a parent or player and your team's Pro features are locked, ask your coach: they can restore the purchase from their phone.
I've forgotten my password.
On the sign-in screen, tap Forgot password and we'll email a reset link.
How do I change the email on my account?
You can't change it in the app, so we do it for you. Email hello@squadd.co.uk with the address your account uses now and the one you'd like instead. In the app, Settings > tap your name at the top > Contact support to change your email starts that email for you.
How do I delete my account?
Settings, then Delete my account near the bottom. If you can't get into the app, the account deletion page explains what to do.
Who can see my team's chat and photos?
Only members a coach has invited to that specific team. Squadd is not a social network and has no public feed. Chat and photos stay within your team.
The app crashes or won't open.
Force-quit the app and reopen it. If it still crashes, check the App Store or Google Play for an update. Squadd also downloads small fixes in the background, so opening it again on Wi-Fi or a good signal can sort it. Try not to delete and reinstall it. Your team's data is safe on our servers, but anything you saved without signal that hasn't synced yet, like a lineup or a match you recorded, is only on your phone and would be deleted with the app. If it keeps crashing, email us with your phone model and its iOS or Android version, plus the version number at the bottom of Settings if the app opens at all.
Push notifications aren't arriving.
Check Settings > Notifications on your phone and make sure Squadd is allowed to send them. On iPhone, also check that Focus mode isn't silencing them.
I can't find a fixture or player I just added.
Pull down on any list to refresh. Occasionally a cached view needs a nudge.
Something's broken / I have a feature request.
Please email hello@squadd.co.uk. Squadd is built by a grassroots coach, for grassroots coaches, and every piece of feedback genuinely shapes the roadmap.
I need to report inappropriate content or a user.
Inside the app, press and hold someone's chat message to report it or block them. To report a newsfeed post or a photo, tap the flag on the post, or on the photo once it's open. Blocked users appear in Settings > Blocked users, where you can unblock them. You can also email us directly.
We'll post here when there's a known outage or widespread issue. If Squadd looks broken and there's nothing here, email us. It's probably something local to your account, and we'll sort it.