Managing Your Squadd Subscription
Overview
Squadd offers a 4-week free trial when you create a new team. After the trial, a Pro subscription keeps all features active. This article explains the plans available, how to subscribe, and how to manage your subscription.
The Free Trial
Every new team gets a 4-week free trial with full Pro access. The trial period remaining is shown on the subscription screen and in Settings.
When the trial ends, your team moves to the free tier. You can subscribe at any time during or after the trial to continue without interruption.
Plans
| Plan | Best for |
|---|---|
| Season Pass (annual) | Best value, paid once a year and works out cheaper than paying monthly |
| Squadd Pro Monthly | Flexibility, pay month by month |
Both plans include identical Pro features. The Season Pass renews once a year; monthly renews every month. Current pricing is shown in the app before you subscribe, and can vary by store and country.
What Pro Includes
- Lineup builder & fair-play rotation
- Live match recording
- Full season stats, leaderboards & form chart
- Team chat, chat groups & chat notifications
- Coach's Read & the half-time read
- The Dossier: notes from every previous meeting
- Shot tracking & shooting stats
- Player stickers & milestone cards
- Every child's full season for their family
- End-of-season Squadd Wrapped
A few of these start free and go further with Pro. Every player's Wrapped headline card is free, and the rest of their Wrapped and Team of the Season are Pro. The top scorer shows on the free plan, and the full leaderboards are Pro. Every family sees how many games their child has played and their goals; the rest of the child's season (awards, stickers, moments, training and earlier seasons) is Pro, and a family can ask you for it from the app, saying whether they'd chip in.
What Stays Free
You don't need Pro for the day-to-day essentials. These are free forever:
- Fixtures, match days & availability
- Instant Season fixture import
- Squad management & medical info
- Training sessions & attendance
- Match reports & Player of the Match
- Parents' Player of the Match & photo gallery
- Team record, form & top scorer
- Subs & payment tracking
- Newsfeed, polls & calendar sync
- Parent invites, find a friendly & multi-team
- Every child's games & goals for their family
The match report is free, including player ratings, Player of the Match and GK of the Match. Pro adds the live recording that fills a report in as the game happens.
Subscribing
Pro belongs to a team, not to you. It's tied to the team that's selected when you buy it, so switch to that team first.
- Go to Settings and tap the Pro card at the top. It reads Upgrade to Squadd Pro, or Free trial · N days left while your trial runs. Locked Pro features also take you there
- Choose a plan: the Season Pass, which is selected for you, or Squadd Pro Monthly
- Tap the button at the bottom of the screen. It shows the price and reads Subscribe, or Keep Pro during your trial
- Complete the in-app purchase through the App Store (iPhone) or Google Play (Android)
Pro unlocks straight away, and you'll see a "Welcome to Pro!" message.
Only coaches and team admins see the Pro card, because the team's staff buy and manage Pro. Parents and players never pay.
Restoring a Purchase
If you reinstalled the app or switched phones and your Pro features aren't showing:
- Check that the team you bought Pro for is the one selected
- Go to Settings and tap the Pro card at the top
- Tap Restore previous purchases, below the plans
Do this on a phone signed in to the Apple ID or Google account you paid with. It re-checks that account and restores your subscription. If Pro still doesn't unlock, email hello@squadd.co.uk with your Apple or Google receipt and we'll fix it manually.
If you look after more than one team and your subscription pays for a different one, Restore tells you which team that is, with a Switch to button that takes you straight there.
If you're a parent or player and your team's Pro features are locked, ask your coach. They can restore the purchase from their phone.
Cancelling
Subscriptions are managed through your App Store or Google Play account, not through Squadd. Once you've subscribed, tapping the Pro card in Settings shows a Manage subscription button that opens that page for you.
iPhone: Settings app → Apple ID → Subscriptions → Squadd → Cancel
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Squadd → Cancel
After cancellation, Pro features remain active until the end of the current billing period. Your team then reverts to the free tier; no data is deleted.
Frequently Asked Questions
Can I switch from monthly to annual?
Yes. Cancel the monthly plan in your App Store or Google Play account, and Pro stays on until the end of the month you've paid for. Once it ends, subscribe to the Season Pass from the Pro card at the top of Settings.
What happens to my data if I don't renew?
All your fixtures, players, and match history are preserved. You retain read access to past data. Features that require Pro (live match, lineup builder, etc.) become unavailable until you resubscribe.
Does each team need its own subscription?
Yes. Pro belongs to one team, and your subscription keeps paying for the team you bought it on, whichever team you have selected later. An App Store or Google Play account can't buy the same Squadd subscription twice, so the app can't sell you Pro for a second team from the same account. If you coach more than one team, email hello@squadd.co.uk with both team names and we'll put Pro on your other team. Tapping Subscribe on the second team tells you the same, names the team your subscription pays for, and offers to switch to it. If two of your teams have the same name, the app adds each one's age group (for example HMH U11 and HMH U12) at the top of the screen and in Settings, so you can always see which one you're on.
I'm a coach, not the admin. Can I subscribe?
Yes. Coaches and team admins both see the Pro card at the top of Settings and can subscribe from it. Cancelling or changing the plan is done by whoever paid, in their App Store or Google Play account.
Is there a refund policy?
Refunds are handled by Apple or Google according to their store policies. Contact them directly for refund requests.
Can parents pay for the subscription on behalf of the team?
No. Parents never see the subscribe screen, and Squadd is always free for parents and players. If a parent wants to cover the cost, the coach or team admin makes the purchase and the parent can contribute to team funds outside the app.