I Can't Find My Team After Signing In

You're signed in but the app shows no team

This usually means one of the following:

1. You didn't paste the invite code at sign-up

The most common cause. If you created an account without entering the invite code your coach shared, you're in Squadd but not in any team.

Fix:

  1. Tap Settings
  2. Tap Join another team
  3. Paste the invite code (or the full invite link) your coach sent
  4. Tap Join team

If you've lost the code, ask your coach to share the invite link again.

2. You're on the wrong account

If you have multiple email addresses, you may have signed into a different account that hasn't joined the team yet.

It's the sign-in method that decides which account you're on, not just the email address. Signing in with Continue with Apple, Continue with Google, or email and password can each land you on a different account — even when they all use the same email. (Squadd links accounts that share an email, but if yours aren't linked, make sure you're signing in the same way you did when you joined the team.)

Fix:

  1. Tap Settings → Sign out
  2. Sign back in using the same method you used when you joined the team — the correct email and password, or Continue with Apple / Continue with Google
  3. If that account still shows no team, follow step 1 above to join

3. You've been removed from the team

A Team Admin may have removed your membership. Your account still exists but you no longer have access to the team.

Fix: Contact your coach and ask them to re-invite you. They'll generate a new invite link via Settings → Invite members.

4. Your coach hasn't created the team yet

If you're a coach setting up Squadd for the first time, you may have signed up without completing the team creation step.

Fix: From the home screen, tap Create a new team and follow the setup flow.

5. You're a member of multiple teams and the wrong one is active

Squadd supports multiple teams. If you're a coach for more than one team, make sure the correct team is selected.

Fix: Tap the team name at the top of the home screen to open the team switcher, then select the correct team.

Still can't find your team?

Email support@squadd.co.uk with your name, email address, and your coach's name. We'll locate the team and get you linked up.

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