Account Management

Switching Between Teams

If you're a member of more than one Squadd team (e.g. you coach two teams, or your children play for different clubs):

  1. Tap the team name at the top of the home screen
  2. The team switcher opens: tap any team to switch to it

All screens update to show the selected team's data. Your other teams are unaffected.

Signing Out

  1. Go to Settings
  2. Scroll down to the Account section
  3. Tap Sign Out

Signing out clears your session on this device. Your account, teams and data are kept, so you can sign back in at any time. Use the same method you signed up with: your email and password, Continue with Apple, or Continue with Google.

Deleting Your Account

Deleting your account permanently removes your profile from Squadd.

💡 Only want rid of one team? You don't need to delete your account. If you set a team up wrong, made it twice, or were only having a look, delete the team instead: Settings → Leave or delete → Delete [team name], which leaves your account and any other teams alone. See Leaving a Team.

Before deleting, note:

  • Your account is removed from all teams you're a member of
  • Guardian links to any players you're linked to are removed
  • Your chat messages, the newsfeed posts you made, and your reactions and votes are deleted
  • A team with other members carries on without you. Its players, fixtures and match history stay, because they belong to the team, not your account
  • A team where you're the only member is deleted, along with everything in it
  • If you're a team's only admin, make someone else an admin in Settings → Members first. If you don't, one of the team's coaches becomes admin. A team with no coach is left without an admin until its members email us
  • Photos you added to a team's gallery stay with the team. Delete any you want gone before you delete your account

To delete:

  1. Go to Settings
  2. Scroll to the bottom and, under Leave or delete, tap Delete my account
  3. Confirm twice: tap Delete, then Delete forever
  4. Last of all we ask what made you delete it. Tap a reason, or tap Skip — either way your account goes straight away. The answer isn't linked to you or your teams; we only use it to fix what made you leave.

Can't get into the app? The account deletion page explains how to ask us to delete your account instead.

Changing Your Name or Email

Your name or photo:

  1. Go to Settings and tap your name at the top
  2. Change your Display name, or tap your photo to pick a new one
  3. Tap Save changes

Your email address: you can't change it in the app, so we do it for you. Email hello@squadd.co.uk with the address your account uses now and the one you'd like instead. In the app, go to Settings, tap your name at the top, then tap Contact support to change your email to start that email.

Forgetting Your Password

On the sign-in screen, tap Forgot password? and enter the email you signed up with. We'll email you a reset link. Open it on the same phone within an hour and it takes you back into Squadd to set a new password.

Check your spam folder if the email doesn't arrive within a few minutes.

💡 Signed up with Apple or Google? Then you don't have a Squadd password to reset. Just tap Continue with Apple or Continue with Google on the sign-in screen to get back in.

Frequently Asked Questions

I signed out and can't remember which email I used. How do I find it?
Ask your team's admin: admins can see each member's email address in Settings → Members. Or try the addresses you usually use with Forgot password? and see which one gets the email.

Can I merge two Squadd accounts?
Not currently. If you have two accounts, sign in to the one you want to keep and email hello@squadd.co.uk to have the other account's team memberships transferred.

If I delete my account, will my child's player record be deleted?
No. Player records belong to the team, not to your account. Your guardian link is removed, but the player stays on the squad. Your coach can re-link a new account to the player if needed.

How do I get my child's details deleted?
Ask your coach to delete the player: they open your child's player card and tap Delete player permanently. That deletes your child's record, stats, photo and medical details. Or email hello@squadd.co.uk and we'll do it for you.

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